PCSL 9N562 - Supervisory and Management Skills
Course Description
Supervisors play a vital role in an organization. They help achieve goals by overseeing day-to-day operations, maintaining productivity, and fostering employee engagement. While they are provided with tools, training materials, and resources, they often lack the most essential tool – the knowledge to manage, motivate, and lead their teams.
In this course, you will explore basic leadership concepts and gain essential skills to set you up for success in your leadership journey. Through theoretical knowledge, practical exercises, case studies, and self-reflection, you will use actionable strategies to incorporate new knowledge and skills in planning, organization, employee motivation, performance management, and decision making.
Learner Outcomes
By the end of this course, you will
• Identify the roles and responsibilities of a supervisor within an organization.
• Describe the key challenges of transitioning from employee to supervisor.
• Explain how effective communication skills can lead to a better work environment.
• Evaluate the most effective communication approach in a given situation.
• Create performance goals for team members that are aligned with organizational goals.
• Use coaching strategies to develop employee skills and performance.
• Discuss how the decision-making process can provide solutions to workplace issues.
• Use techniques for managing time and setting priorities.
• Develop leadership skills to help you effectively manage and supervise your team.
• Set a personal action plan for continuous improvement and professional growth.
Applies Towards the Following Certificates
- Professional Certificate in Business Administration : Core Coures
